FAQs

I have completed my trip

In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes.

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You can email us at cs@Horizon-Direct.co.uk or leave reviews on reviews.co.uk the independent review site.

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I haven't booked yet

Policies vary between airlines, so it is best to ask about restrictions when booking your flight. It is generally accepted that you can fly during the first and second trimesters of pregnancy. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours.

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Yes, we do find that generally prices increase year on year when it comes to holidays. Here at Horizon we do aim to offer you the lowest price on the market at the time of booking. We cannot predict exactly how prices will vary year on year as this is mainly influenced by aviation costs, which in turn tend to be difficult to predict.

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Yes of course – Our advisors will pop all documents into the post for you at no extra cost.

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Customers are responsible for obtaining any visas required for their holiday. If you’re unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. For visitors on package holidays to Cuba, visas will be provided by your tour operator within ten days of departure.

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ABTA and ABTA Members help you to get the most from your travel and assist you when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com

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I haven't travelled yet

As standard we provide hard copies of travel documentations about 14 days before travel.

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The FCO (Foreign

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A request to cancel a booking must be made in writing by the lead passenger. The best way to do this is by sending an email to admin@horizon-direct.co.uk Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party’s booking. To help us assist you quicker, please include your booking reference number. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. A cancellation invoice can be issued upon request should you require one for insurance purposes.

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Yes, children require their own passport to travel abroad. Children’s passports are generally valid for 5 years. Application forms are available from Post Office branches that offer the Passport Check

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Yes, you need a passport to travel and will be prevented boarding if you do not have one.
Some countries will require you to have a valid passport for 6 months after your return date. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to.
For non-UK passport holders, you will need to contact the embassy or consulate of the country you are travelling to. These contacts can also be found on the FCO website. Your documents will be checked at the UK departure point for your trip, and if not deemed acceptable, you will be denied travel. So please make sure you check your documentation. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to expedite UK passport delivery. More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports.

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If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. You should also always carry your medication in a correctly labelled container, as issued by your pharmacist. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. It may be a good idea to travel with a copy of your prescription. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for.

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There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK.

Taking liquids through security
There are restrictions on the amount of liquids you can carry in your hand luggage. If possible, pack liquids in your hold luggage (this is the baggage that you check-in prior to your flight).
If you do take liquids in your hand luggage then:
Liquids must be placed in containers that hold no more than 100ml each. Containers should be placed in a single, transparent, resealable plastic bag measuring approximately 20cm x 20cm. No more than one litre of liquids are to be carried in the plastic bag. The contents must fit comfortably inside the plastic bag so it can be sealed. The plastic bag must not be knotted or tied at the top. Only one plastic bag is to be carried per person and it must be shown at the airport security point prior to boarding your flight.
Containers larger than 100ml (except essential medicines), will not be allowed through the security point, even if they are only part full.
Liquids include:
All drinks, including water, soup and syrups Cosmetics and toiletries, including creams, lotions, oils, perfumes, mascara and lipsticks
Sprays, including shaving foam, hairspray and spray deodorants
Pastes, including toothpaste
Gels, including hair and shower gel
Contact lens solution
Any other solutions and items of similar consistency

Cigarette Lighters
You can only carry one cigarette lighter onboard the aircraft and it should be put inside a plastic bag with any liquids you may be carrying. You must keep the cigarette lighter with you throughout the flight. Please note that cigarette lighters cannot be placed inside hold luggage. Download the Civil Aviation Authority’s (CAA) guide for full details of what you can carry in your luggage.

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The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. This will vary for each individual airline. If you would like to upgrade your hold luggage after booking, please contact our Customer Support Team on 0800 270 7644

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E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. If the airline you are travelling with uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. Once received, simply print the documentation, as it is required for you to travel.

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The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low cost airlines now require boarding cards to be printed before check-in.
Here are some of the low cost airlines which this applies to: Thomson; First Choice; Skytours; Twentys

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